Stephanie E.

My husband and I together were looking to purchase the Winners Only, Inc. Quails Run 6 Piece Dining Set, which was indicated on their site to be $663.00. In the description the set included the table, 4 chairs, and bench. We had specifically made sure we were purchasing the set not just the table. We went through the checkout process, confirmed the item and clicked submit.

We did get an email confirmation but in all honestly I didn't review in detail, just the amount.

Two days ago, I received an email stating the item was being shipped. Yesterday (9/16) I was measuring the space to see how I wanted to arrange the other furniture to make it fit. I opened up the confirmation email to get the exact dimensions, and to my surprise, the picture displayed with my email isn't linked to the product any longer, rather goes to the Winners Only, Inc company history on Wayfair.com---odd?

I went directly to wayfair.com and typed in the item itself, which again, brought me to the Winners Only, Inc. company history, rather than the item. Thus, I just a generic search for "Quails Run" which the dining set no longer showed up. Concerning? Yes.

I then went back to the email to read all again and noticed the description dropped the "6 piece dining set" and just said table. Sketch yup!

I called customer service and told him the incident, he fed me any odd lines. In one instance I said I had a screen shot of the item being part of the set and he told me that if that's the case, to send him the screen shot and they could take care of it. Really? As we were on the phone, I did a quick Google search of "Wayfair complaints dining room set" and of course, similar stories came to the top. Shocking? Not really.

I told him this looks like it has happened to many customers, he said "you can't believe everything on the internet, I mean if you do a Google search of September 11th people embellish how many people died..." SERIOUSLY? He compared my situation with an American tragedy. No thank you. I asked for a manager.

Manager came on, was very polite, but was trained to be a broken record saying "I can understand how you feel," "I'm so sorry to hear your experience wasn't positive." He told me the website doesn't traditionally work like other online sites like Amazon or others online consumers are used to. He stated when you go thru the checkout process for dining room sets, you have to select the "set" items in the right hand side.

Clarification: I am purchasing a set but have to go ahead and select the additional "set" items from a list, otherwise it will just be the table, even though in the description it says it comes with those items? Odd. OK.

I said ok, let's go through that exercise. I chose another "Winners Only, Inc" dining room set on their site, looked to see if there were those "clickable options" as he described, didn't see them, hit the "add to cart" button, which brought me to the 3 step checkout process. Didn't see an area there to click the add chairs, still looks like you are getting the entire dining set. Put in my credit card to verify the purchase -- still nothing.

I told him there are no options as he described. He asked what item I was looking at, told him -- I went through the process again with him. Funny enough... page doesn't work any longer. I couldn't add that product to the cart. Ironic? Prob not.

I did this with another company dining set, went through the checkout process, didn't see any "options" again. Told him, again... he asked for that item. I told him no.

I could see this wasn't going to go anywhere as he was feeding me line after line and calmly stating over and over "i can understand why your frustrated."

I cancelled the item, told him to reroute it back to them and went on to write a negative review -- OHHHH but you can't, the site won't let you submit comments, nor will the site let you comment, hit the "no" buttons on "was this comment helpful". Try it! It will let you hit "no" show as if you submitted it -- HIT REFRESH, ohhhh its gone? That's weird... nah, they rig the site...

Be careful, take screenshots if you are purchasing a set of any kind!