I had a problem trying to order something, so I went to their Facebook page (always a good idea, btw, to see how they respond to problems) and it looks like, not only can you not make a comment other than responding to one of their posts, if you do say something about having a problem they delete the post immediately. You can tell because they leave their response on the page but not the original questions. Very, very shady and and I think i'll take my business elsewhere.