Stay A.

Taken of BBB.org
2476 complaints closed with BBB in last 3 years | 1393 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 337
Billing/Collection Issues 101
Delivery Issues 813
Guarantee/Warranty Issues 53
Problems with Product/Service 1172
Total Closed Complaints 2476
Additional Complaint Information

Consumers are reporting to the BBB about issues with the products they have purchased on the NoMoreRack website. Such issues involve receiving incorrect items, products of inferior quality, or defective products. Consumers state that they are encountering difficulties with companys customer service department. One problem consumers say they continue to have is that assurances made by customer service representatives about delivery dates or refunds for returned merchandise are not being honored by the company.

No More Rack.com responded to the BBB's inquiry regarding a pattern of complaints, but failed to provide a sufficient explanation of how the company intends to correct the issues they have been experiencing regarding the shipment of incorrect, inferior or defective items. The company said that the their customer service representatives are trained to inform customers that refunds or credits are usually available in the industry standard 5 - 7 business days and that shipments are sent out within 10-14 days of the receipt of the order.