Stanley H.

I am a retiree in the Ohio STRS program. STRS just switch to this company January 1,2024. I went on their website to request printed copies of pharmacy directories, prescriptions, etc. I received a response saying I should expect these materials in 7 to 10 days. It has now been 36 days with no materials in sight. I have tried to reach them to complain, but can not reach a person. I asked STRS for assistance and have not heard from them. In this company cannot handle a simple request such as this one, how can I trust them with my prescriptions? I am upset that STRS even made the switch based on the ratings for this company. I have already had one doctor's appointment where I was asked which pharmacy to use, and I had no answer for them. I don't often have access to the internet and they must not understand this problem. Hopefully I will receive these materials before January 1,2025.