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I ordered a $70 item and they sent me the entirely wrong product. Looking at reviews here and from the BBB, shipping the wrong product seems to be a recurring problem for ColourPop. I contacted their customer service and asked to return the incorrect product and get a refund, because I didn't want to wait their rather long shipping time to finally get the product I actually ordered. The reply I got didn't even acknowledge my request to return the item for a refund and instead just said they'd ship me out the correct item.
Tip for consumers:
They don’t accept any returns for any reason, even if they send you the wrong item.
Products used:
Sent me Lippiesticks stash when I had ordered the pencils stash. So I was sent the wrong product. The lipsticks are so-so. They don’t last long and are drying.
Stacy S.'s review of ColourPop earned a Very Helpful vote
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Took company weeks to finally decide they "couldn't" send the order I paid for weeks ago after...
