Stacy M.

I LOVE Joss and Main, thought I had hit the home décor & furniture jackpot when I discovered this site a few years ago. Everyday I love to shop their site for the new events, it gives me motivation to decorate my new home and my family and friends homes. But after countless orders of damaged items, items that don't look anything like the photo on the website and orders being cancelled or take 3 months to arrive... I think I'm done!

Today was it for me, I had ordered a metal wall hanging for a wall space in my house that has been empty for 6 months, thought I had found the perfect item, but when it arrived I was very disappointed, the look, color and shape were not as I expected. I promptly contacted customer service and they are issuing a refund as I type this. But this isn't the first time I've come across an issue like this. J&M does a great job of showing a photo or two of an item and you think that's what your going to get, but its not. Colors are not described or photographed properly, descriptions are not accurate and shapes and mechanics of an item are not as they seem.

I will say Customer Service has always been top notch, when I've called on an order that took 3+ months they were on top of it, if something is damaged they offer a credit very quickly and when I've inquired on an item regarding manufacturer or product materials they quickly respond. I just wish the product was as good as the service!

My suggestion to Joss & Main would be to include more photos, fronts, backs and close ups of colors and to also give more detailed descriptions.

The 2 stars I've given are for the items I ordered but I would give customer service 5 stars! Photos attached are the photo from the event in photo 1 and photo 2 is how the items is so warped and damaged it can't even hang properly on the wall.