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I'm so extremely disappointed by the purchases from Dress Lily, as all of my items are poor quality, already failing and cheap material. I have attempted three times now to return my items for a full refund and have not been notified back at all.
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Stacy,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
We have noticed that you requested refund after several weeks, and we need to confirm if the item is still the same like in the package.
Please keep communication at your support ticket, we will provide you the best solution after we have confirmed.
Best Regards
Dresslily Customer Service