Stacy H.

I ordered a dress for my son's wedding. I ordered a custom size. I watched their on-line tutorial on measuring and provided them with accurate measurements. I gave a hip measurement of 42. The dress I received measures 40 3/4 at the hip and as there is no give to the fabric I can't even get the dress on. Even if I could get it on though there are so many other problems I probably would not wear it. The silhouette is very different then the picture, there are small blobs of dried glue on the front, and a stray thread in between the layer of satin and the layer of tulle which can't be removed, right on the bust! The companies response to the size issue was "Since all the dresses are made by hand, there is certainly will be difference. When it refer to size difference, it's common to have +1 inch or -1 inch difference. Actually this difference won't effect much when customers trying to wear them." Well actually having the dress one inch too small in fabric that doesn't stretch at all does affect me trying to wear the dress. LIKE I SAID, I CAN'T EVEN GET IT ON.
Regarding the issue of the difference in the silhouette the response is "Since all the pictures shown on our website are for reference and the dresses are custom made, they're 90% similar to the pictures instead of 100%. And due to the effect of light as well as screen display, it's inevitable to have some deviation." I read their website pretty carefully before I ordered and I don't remember it saying anywhere that you should only expect the dress you receive to resemble the picture by about 90 %. Regarding the blobs of glue on the front they suggested that I have the dress altered locally to remove them, for which they would compensate me. There would be no way an alteration will take care of the problem. They did not even address the thread stuck between the layers on the bust. What a disappointment this whole experience was. Not to mention a waste of money. I'm thinking about disputing the charge with Paypal but not sure if it's worth the aggravation.