I placed an order for laser toner at the end of August. My order supposedly shipped on September 3rd with no tracking information (I guess they don't use that when you get free shipping). I had never heard of this company, but found a great coupon code online so decided to give them a try. NEVER again! I have not received my order and have emailed and attempted to call many times. There is NEVER anyone that answers the phone. I get an automated message every time I call. I have since disputed the charge with my credit card and will not do business with them again.