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Stacie J.

Contributor Level

Total Points
80

1 Review by Stacie

  • Thrive Causemetics

1/8/24

I purchased the highly touted Liquid Lash Extensions mascara (brown black) after carefully reviewing the product and pouring over dozens and dozens of reviews. I am so sad to report that the mascara was absolutely awful. It went on clumpy and when I sweat it literally slid off all over my face. I carefully selected this product based on the description provided so absolutely did NOT expect it to handle a workout so poorly. Let alone go on so absolutely clumpy. Major disappointment. However, that's nothing new for me so that alone is not driving this bad review. The reason for my poor review is due to my experience with their customer service. They literally told me sorry, we don't have anything for you and here is the link to return it.

No suggestions (even when aksed for something) no alternatives, nothing but being ghosted by "Jocelyn O." I will NOT use this company again specifically because of how she handled my chat.

Tip for consumers:
Fix the customer service! As a consumer I understand not every product works for every customer.

Products used:
Eye liner

Service
Value
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Quality

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