Believe the reviews. This company has abhorrent customer support! They truly could care less if your customer requests are met or not. Truly! I escalated to a manager and he refused to help adn refused to provide the information that I needed to escalate further. All over a 6-inch cable and 4 screws that they did not provide for an expansion drive that I had purchased. I had seen the reviews before buying the system but ignored them. Bad choice.