Spring A.

I ordered 5 bridesmaid's dresses and 3 of the 5 looked different and I did not like them. When I emailed to get a resolve for this issue, I just got the run around about how the dresses are still a good quality so I should still be happy with them. The rep also told me they ran out of fabric so that's why they looked different, which I'm sorry shouldn't you check to see if you have enough fabric for all 5 before you make them?! They are bridesmaid's dresses so they should all be the same! The second thing is I was charged extra money by ups for delivery which is bs, considering I paid an extra 100 dollars at checkout for shipping and handling, the rep tried to tell me it was a customs thing, but it clearly isn't considering I was charged an extra 70 dollars to my account which clearly states "customs charge," which I was fine with. The delivery issue is that it says the delivery duty was unpaid, so whoever is in charge of shipping out these packages isn't doing their job. Finally the only offer I was given was a 15% refund on the 3 dresses I don't like, are you kidding me? So now I'm stuck with my bridesmaids not matching.

Update 7/7/15
Since writing this review and going back and fourth with customer service about the issues with my dresses, they offered me two options of keeping the dresses and getting 40% percent refunded or returning them. Seeing how I don't have much time before my wedding I took the first offer and will just be getting creative with my dresses. I do appreciate that they were able they were able to do more than the 15% on the issue with my dresses. I would say if you're going to order just a 1 or 2 dresses then you should be good going through this site, but just be careful if you have to order multiples of the same color as I did.