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My encounter with Zumiez was a complete letdown. After placing an order, I received a shipping confirmation but no updates. After a week, I contacted customer care and began a frustrating back-and-forth. They promised to reship, created a label, but the package wasn't picked up. After multiple rounds of contact, they finally reshipped without an apology. The entire process took 20 days! Poor service and lack of accountability. I strongly caution against shopping with Zumiez due to their incompetent customer service.
Products used:
jeans
The quality is bad and it looks nothing like what they advertise in their videos. Ships from China. Impossible to return. Stay away from this company and their products.
Tip for consumers:
stay away
Products used:
none
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