Sparky Z.’s Reviews of NoMoreRack & more

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“After waiting seven weeks my order has not been completed”

1/26/14

After waiting seven weeks my order has not been completed. I emailed to determine when the remainder of the order will be filled. Customer service did not look into it, made no attempt to remedy the problem and told me that they would refund the money to my credit card account. That was two weeks ago and I am still waiting. I don't think the products were ever available which is why they did not bother to sort it out. I am escalating this with my CC company.

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Vincent D. – NoMoreRack Rep Over a year old

Hi Sparky Z.,

We are so sorry to hear about the trouble with your order. At NMR, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at: experience@nomorerack.com? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Nomorerack - Everything You Love, For Less.