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What a misleading and fraud website. I booked a hotel today (15-June-2015) on their website, where it was showing final payment as SGD 661.50. I paid this amount. An hour later I got a call from my bank that there is a transaction of SGD 777. I called up Booking, they told me that taxes are included, but it clearly mentioned there that taxes will be charged by the hotel when I stay there.
The website is so misleading that you don't know that taxes are pending as those are mentioned in a consistent small font never added anywhere.
Customer care is the worst.
Please do not book through booking.com
Tip for consumers:
Only tip I would like to give using that website is "Click on Close button"
Sourabh B.'s review of Booking.com earned 6 Very Helpful votes
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Empty.
Not user freindly, miss leading saying you can get a copy of your invoice from the Hotel, no you...
Needed some help from customer service and flexibility. Got neither. Use someone else if you need...
