Horrible experience
Booked 3 nights at Walt Disney Orlando: when I called at the hotel to asked some questions about my upcoming stay, they couldn't find my reservation.
Chat 3 times with otel.com, got 3 differents stories... so I never got a room at Walt Disney resort. When at the end I asked for a refund due to covid-19 they said they can't reimburse because their partnership have strict rules...
Anyway worst experience ever, don't book with them to save money... it is not worth the trouble.
Finally I dispute the amount with my credit card...