sophia s.

I ordered contacts from them. Two weeks later, they emailed and said they were back-ordered! When I ordered, they had promised to deliver within a week, or at most two weeks! In the email, they said they would only charge me when the order gets shipped. But I checked my credit card statement. They have charged me on the date that I ordered! What a bunch of LIES! I then tried to email them to cancel the order and get a refund. They were not very responsive, at all! Do not buy from this company. Straight-up fraud!

Rue La La is such a disappointment. First, the item I receive looks very different in color from the web picture. Second, when I try to return the item, they told me I couldn't. It's a final sale. I specifically looked for final sale mark when I purchased it. The return policy clearly said 30 days. That was why I made the purchase. The convenient thing for them is that they took off the web page after the sale ends, so there is no evidence what so ever. Straight up FRAUD. I will NEVER buy from them. I also suspect the authenticity of the products. Why wouldn't they let you return like normal stores if they are selling the real things!? I hope they go out of business soon...