Sooz B.

I do a lot of online shopping and am generally quite savvy about it, so boy, did I ever feel like an idiot when I rushed through the process to get a free FabKids outfit, only to realize I'd signed up for a monthly subscription! Yes, it was completely my fault for not reading the fine print, but honestly, I just never expected it. I thought FabKids was like a cheap GapKids or something, and just trying to make a name for themselves with some giveaways. Then I realized what I'd done, and freaked out when I saw all of these negative reviews. However, when I called to cancel, they were pretty prompt about it, just gave me one counter-offer of more loyalty points to stay, and then went ahead and cancelled my account. I got a confirmation of the cancellation immediately, so I can't complain there either. As for the outfit itself, it's cute and reasonable quality, I just hope it fits the girl I bought it for as returning it won't be an option. A monthly shopping club isn't for me as I know there will be months when I forget to "skip", but I was pleased with FabKids customer service both in placing the order and cancelling my subscription.