Soo K.

I have spent over $32,000 on Gilt.com and earned 68,000 insider points. Gilt has a fine print policy that you lose your points (in this case my points are worth $200) if you fail to make a purchase within 6 months. They do not inform you of this policy and do not warn you (unless you call slyly embedding the notice of point expiration in only 2 of the literally hundreds of emails you receive from them). I found out today, CyberMonday, when logging into the site, and they were very rude on the phone when I called to inquire. They have lost my patronage.