Sonya H.

I ordered a pair of shoes from this company. When they arrived the color was off so I sent them back. I took the shoes to the post office March 2,2014. Up until March 17th Hautelook was telling me they still hadn't received the shoes. The ustomer service rep said she would issue the credit while I was on the phone with her. Makes you wonder what would've happened if I hadn't called. She proceeded to tell me a Hautelook credit has been issued & was on my account. At that time I explained to her, I wanted the credit back on my Master card. I didn't quite understand why it wasn't given back in the original form of payment, I knew this would be my LAST time shopping through this company so a store credit would be useless. She said no problem I will change it in the system & you will see the credit on your Master card in 3 to 5 days. Needless to say, today is April 1st, 15 days after refund was processed and no credit has appeared. My bank has no record of a credit ever being issued. After countless phone calls & emails to Hautelook I've gotten no where. I've even contacted Nordstroms, who I'm surprised is even affiliated with such a company. I also filed a complaint with the Better Business Bureau. I may never get my money back from Hautelook but at this point I want future buyers to beware.