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Lulu's reached out, apologized, and upgraded my shipping to overnight. However, I received their communication on the 11th and didn't receive my items until the 15th. Overall, I love the romper and dress I got and because of this and their costumer service will give them another try!
I placed an order on May 8th and this order status still says "Pending." This would be fine, as I only used standard shipping and am in no hurry to receive my items; however, I was surprised to see that I had already been charged for these items! This is especially concerning as I have no way to track my order and the items were final sale so if anything happens, I am certain I will never see my money again. Isn't it usually the case that you wait to charge a customer until an order ships? Will not be ordering from them again. This does not seem right.
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
What a scam! Ordered a beautiful "over filled and oversized" tan ruffled Elle comforter... that in real life is pale grey/blue, too thin for the warmest months, and barley reaches from the top of my mattress to bottom. The quality is beyond poor. The description of the comforter is completely inaccurate. This company should be charged with fraud. And to make things worse, this company won't give me a refund as they only offer store credit. I will never order from this company again and I will ensure no one I knows does either! Please beware!
Tip for consumers:
AVOID! Never been more disappointed with an online purchase. The photos and descriptions this company posts are in no way even remotely similar to the garbage they actually send you.
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Hi Sondra!
Thank you again for your review. I wanted to reach out to you since I have not received a response. I was able to upgrade the shipping to a 1 business day label this shows it arrived Monday! I hope you love your order!
Please let me know if there is anything else I can help you with to get this experience turned around! XO