I think even 1 star is generous to review the outrageously bad Customer Experience I've received from One Kings Lane on my last order. I placed an order in November 2023 and after their carrier "was unable to reach me" to schedule white glove delivery (which, of course, I paid for thinking it would actually BE "white glove" as stated), they never delivered the item. Finally, when I called their One Kings Lane - awful - customer service (not the carrier) to actually schedule my item to be delivered and agreed on a date, I received a call from their carrier on the same day of delivery to tell me the item was damaged and they had to re-request it to the supplier/One Kings Lane and would not be able to deliver it until of January 2024. We are currently end of January and I have not heard back from them, so I called today and the response was that now their item is "out of stock" so they have issued a full refund to my FOP. They did not even offer a 10% discount to admit how sloppy and offensive this whole process has been as Customer Service. So, with my full refund, I will take my business somewhere else. I think these people should not be in business at all, so I hope they get what they deserve.
Hello Sole. I sincerely apologize for the extremely disappointing experience you encountered with your recent order. I want to assure you that this falls well below our standards, and we deeply regret any inconvenience this may have caused. Your feedback is invaluable, and I will be escalating this issue internally to investigate and address the root causes to prevent such occurrences in the future. Thank you for bringing this to our attention, and I truly hope you consider giving us another chance in the future. If there is anything else I can do to assist you, please feel free to reach out. Adria G.