My daughter ordered the Pottery Barn Teen Waves comforter and less than a year of use both sides have pilling all over it--no washing or rubbing "velcro or rough" object over it. I wrote to PB Teen customer service and they told me to get a pill shaver to shave the pilling off. I've never experienced bad quality at PB Teen or PB until now and will no longer buy bedding there. Disappointed that they didn't offer to come up with a better solution or replace it. They didn't even offer to send me the shaver, only gave me a link to purchase it from their website.