sofia t.

I am stunned to read the no.of negative reviews and do feel terrible about those who got sub standard service from JJsHouse. The reading has left me slight cautious for further orders! However, at the moment I'm putting aside my trepidation to say... EXCELLENT SERVICE! JOB WELL DONE! This is the first time I have ever ordered anything from JJs which came highly recommended by a family member! I ordered a ball gown for my daughter and from the start, I didn't seem to comply with JJs requests. Wrong measurements, delay in re-sending and finally the request to cancel since the clock was ticking for delivery! However, right from word 'go' Ms Jenny Wu always got back to me the minute I sent a query! Thought she was sitting right across the table! It took nearly a week for me to actually get the right measurements across... was expecting the order to arrive on the eve of the event but... it arrived more than a week before, absolutely exquisitely tailored! Total time from first email to receipt was just over 3 weeks! The shoes too are totally divine and my daughter is well over the moon! So please keep up the good work and THANK YOU! Especially to Ms Jenny Wu for her patience and support! She actually even called me in Switzerland a couple of times to check the measurements!