S M.

S M,

I do aplogize you feel this way, but I can assure you we have customer service departments to help with all of your issues. If you have missing parts when a product is received you can get the needed parts from our Warranty department. As far as delayed shipments, that all relies on the specific product and manufacturer the product is from. We have over 18,000 products and 1,000 different vendors who sell their products on our website. Some items are less available than others and some products have longer lead times than others. We try our best to keep you up to date on any delays that may occur, but you can understand that some customer's are not willing to accept any sort of delay. At the end of the day we are here to get you a product less expensive than anyone else and we cut out the retail prices. We are your representation to a manufacturer's warehouse that has no customer service. We supply you with the point of contact to have all of your issues resolved. Even though the products do not come directly from us we are here to assist you with satisfying your needs.