S M.

Bought 3 dresses from this company, and paid for expedited shipping.

First, I was charged an import/customs charge that was not disclosed. Before I picked up the dresses from UPS, I engaged in email exchanges with the company, requesting that they pay this undisclosed fee. Initially they refused, claiming that this fee is disclosed in their FAQs. After engaging in numerous email exchanges, they then agreed to refund me the full amount of this fee. Then, after I paid the fee and picked up the dresses, they claimed they did not agree to pay, and the email exchanges/negotiations began again. Finally they agreed to refund the full amount.

One of the dresses was made well, and I am very happy with it. However, I have significant problems with the other two dresses, and am in the process of trying to get my money back.

One of the dresses was NOT the dress pictured on the website. The company's excuse: Their website's pictures are not clear, but they gave me the dress I bought. Not so; the dress they sent me is clearly different (different beading, beads and beading design). Still fighting over this, although they did agree to pay me a 20% refund.

As to the third dress, the armpit holes are way too small, and I cannot even lift my arms once I put the dress on. The company's response was to show me pictures of my bust measurements! LOL... That was clearly not the problem, and this has yet to be resolved.

Since posting the above review, Adam resolved a few of my issues. I was repaid the undisclosed import fee, and - in an effort to amicably settle this matter - I was given a full refund on one of the dresses. Thank You Adam for your help.