I used this website for a laptop. My quote was $51 which I felt was reasonable. I packed it up, shipped it to them in the mailing materials they provide. About a month later, I get an email telling me they are offering $5. That was today. I did not accept their offer. I called the phone number that was listed on the email AND replied to the email. The phone number was just an automated system so I left a voicemail telling them that I want my laptop back.
Have not yet received a response from the company, but if they do not send it back, I will be issuing complaints with BBB, the Attorney General's Office and any other office that I find will be helpful.
Also, because I heard about this website on national TV, I wrote an email to the reporter involved to tell her how this company actually operates.
Bottom line, do NOT waste your time with this website. I am so glad I kept my hard drive instead of trusting them to erase it!