S L.

Too many horrible experiences means that I will never use Kayak again! Kayak was started by Expedia, Travelocity, and Orbitz and currently owned by Priceline. Hotels.com is owed by Expedia. So if you book through Kayak via these sites it's all the same or affiliated companies and I've had bad luck with them. Trip Advisor started by Exepdia is now partnered with Kayak too so it's one big online monopoly. I've had consistently bad experiences, horrible customer service.

Sometimes travel plans change and you need to change a reservation date. When doing this the rate maybe even cheaper than the date you originally booked. However, Kayak affiliated Hotels.com doesn't reduce the rate and also adds on a change fee. So in my case I would pay 3x what it would have cost me to change plans if I booked directly. I would rather book directly with the hotel and then easily change reservations if need be.

I booked my flight 3 months in advance through Kayak via Travelocity and I could not choose my seat (unassigned). This means I had the worst seat that I have ever had flying. It was right by the bathroom, last row, and middle seat. I usually book directly with the airlines and can always choose my seat.

The site doesn't accurately represent the hotel in the photos or description. A complete lie! I booked this hotel with Kayak directly. The bathroom didn't have hot water, only ice cold to take a shower, there was no shower curtain and one wash cloth for two people to take a shower, the bedding was unclean, unmade, sheets didn't match, coach roaches, floor was filthy, pictures on wall were crooked, air conditioner sounded like a freight train, security door card didn't work, big holes in the wall, gashes in the furniture. There was no housekeeping, coffee maker, hair dryer, or phone that the Kayak description mentioned. This hotel had so many health code violations we walked out within the first 10 minutes. Kayak didn't do their homework and out right lied about this hotel on their site in the photos and description. This hotel shouldn't have even been on their site. Kayak gave me quite the run around in trying to get a refund and ultimately would not give me a refund. I had to do a credit card dispute to get a forced refund.

Also so many times I have looked up flights on Kayak and compared them with flights on the airlines Websites to find many more available desireable flight times, better rates, and availability to choose my seat.