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I ordered a jacket from RoseWholesale before I read these reviews. After 14 days my order had still "processing" in status.
I then read the reviews here and decided to cancel my order. This was no problem as my order was not yet shipped. I recieved a confirmation om my canceling from customer support the day after I cancelled, and the money was refunded the same day.
I can only say that the service I experienced when cancelling order was excellent!
Siri J.'s review of RoseWholesale earned 7 Very Helpful votes
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Bought nice dresses for my daughter that are flattering on her and are just as they appeared...
Prompt delivery, exactly as advertised, helpful support, up to date styles. Rose makes online...
Dear Siri J.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service