OMG, i wish i would have read all the reviews before i do the tax return, i use them last year and apart from them taking too long to send back status they was fine, but this year, very upset, they are a scammer, frauder, every negative out there on the books. They advertise on the website for free and when you do your return they charge you, i try to contact customer service three times and the rep is telling me that they are not listed, i told her i am looking at their website on the irs.gov under the free company, i call their number *******482 and you only get a voicemail, i left one anyway, still awaiting an answer, bad company will never use again