Rip off. If only I had read these reviews first. And the very fine print. I got a cancellation number and I was assured there would be no additional charges on my account. How can these people live with themselves. The customer service rep was condescending and not helpful at all. Just kept saying she was sorry. Why can't they put these "hidden" conditions up front. How sad that most of their business is done thru unsuspecting honest hard working people.