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They have sent me an item, but UPS lost the package. When I tried to figure out what happened, customer service agent was simply rude and aggressive on the phone. After many calls, it arrived but damaged. I have sent it back immediately. Warehouse received it on September, 1st.
No refund has been issued. Upon contacting the customer service, more rude replies with zero intention to actually help.
Needless to say it is September 12 and I am still waiting for the refund.
I will never shop here again and neither should you
Products used:
Didn’t use as it came damaged
Sofia S.'s review of Net-A-Porter earned a Very Helpful vote
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