Hi Sid a! This is Honey from Dhgate.com Customer Service. Thank you for getting in touch and we are happy to help. I checked your dispute you escalated this to our Resolutions Team last 12/29, the dispute will take 5-15 working days for you to get a decision for this case. I see here that you already sent your evidence, your dispute analyst is still on the process of investigation. So what we can do now to help you with your case to be resolved the soonest possible time is that I will make a follow report about this case so that they can prioritize the process. We will be sending you email once we can get a personal update or your dispute analyst will contact you directly about this. Please check your email from time to time so that you will know about it.
sid Has Earned 13 Votes
Sid A.'s review of DHgate earned 13 Very Helpful votes
Hi Sid a! This is Honey from Dhgate.com Customer Service. Thank you for getting in touch and we are happy to help. I checked your dispute you escalated this to our Resolutions Team last 12/29, the dispute will take 5-15 working days for you to get a decision for this case. I see here that you already sent your evidence, your dispute analyst is still on the process of investigation. So what we can do now to help you with your case to be resolved the soonest possible time is that I will make a follow report about this case so that they can prioritize the process. We will be sending you email once we can get a personal update or your dispute analyst will contact you directly about this. Please check your email from time to time so that you will know about it.