sian s.

I booked a hotel in Tokyo seeing a very appealing photograph of a swimming pool on the first shot. In the small print it said that for a fee it could be used but this turned out to be extortionate at £600 for the family of the week. I had also attempted to book the option with no cancellation fee. I cancelled the booking but was charged for the first night. There was no transparency about this charge and I feel that somehow a booking with no cancelation fee seems to have morphed into one with a nights accommodation fee. I will never trust this website again and suggest anyone gives it a wide berth