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My main complaint is that customer service does not email you to advise that your free 2 week subscription is up and that your credit card will be charged if you do not cancel. I complained about the fact that a charge was made for a servce I did not want and didn't even know I had subcribed to. I was told that they do not issue refunds afer the charge was made. I rang them on the 26th. Customer service said they would issue a refund provided I took a two year subscription at their special rate. This I did and my credit card was charged on the 26th. There was a refund issued on the 6th of December but since I did not call them until the 26th to complain I did not know how the refund could be issued dated the 3rd when I did not ring them until the 26th. I needed a clarification and the agent said I did not ring on the 26th about the matter of the refund and that he would deny that any such conversation happened. He would not answer my question and hung up on me. I have completely lost trust in Seeking Alpha and can only advise that you be vigilant with subscriptions and do not allow automatic renewal in your paypal account.
Tip for consumers:
It would be helpful if emails were sent to advise users that their subscritption is due to expire and your credit card is going to be charged - even for 2 week free trials subscriptions.
Products used:
Seeking Alpha premium
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Thank you so much for taking the time to leave us a review, Shirley.
We maintained complete transparency with the users and the question of any confusion should not arise. We send a Purchase confirmation email with all the product details immediately as soon as the user subscribes to any service on the Seeking Alpha website.
Yes, Our Terms of Use specify that our subscriptions are non-refundable once billed. And canceling a subscription does not trigger an automatic refund.
However, your opinion matters to us. So, I have noted this feedback and will make sure to pass it along to our feedback and improvement team for further review and consideration.
If you have any further questions, feel free to write to subscriptions@seekingalpha.com
-The Seeking Alpha Team