I purchased the DVD "The Sound of Music" for my daughter and I am not pleased. The "new" DVD is clearly used. The case was beat up and nasty (not sealed like a new DVD) and the DVD itself was scratched up and will not work (seams to be blank). I have sent several emails and only get the reply "It is new, Damaged in the mail". So far, They have not even offered a refund for the purchase I made and yes, the customer service is AWFUL! Please do not buy from this company... they are not legit! Please notice there is not a phone number for customers to call or any real info on their website.