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Ordered two tops (a "sweater" and a t-shirt) and it took@4 1/2 weeks to arrive! After reading the reviews on the site I ordered an XL in both pieces and the sizes are WAAAAAYYYYYY off! My 11 year old daughter can wear the XL t-shirt, but not me! So disappointed as the clothes looked so cute and the prices were good but I should have known better. Very hard to get to the "complaint" department on the website and I highly doubt I'll get my money back after reading reviews, etc. Should have read more before buying. DO NOT GET RIPPED OFF like I was! Should be an option for NO STARS (but I had to select one to submit this review) because Rose Gal is CRAP.
BTW - do not believe the automated "responses" you see to complaints, here and on FB. Below my review here they say they have resolved my issue - HA! They sent an auto response email to me last night based on the complaint ticket I submitted and HAVE NOT resolved ANYTHING for me. How do these people get away with this?
Shiela S.'s review of Rosegal earned 6 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Shiela,
Thank you for notifying us of your complaint.
I want to start by apologizing unreservedly to you for what has happened.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service