Sheryl L.

I decided to try fabletics with their offer of $25 for your first outfit. I ordered an outfit, which by the way, they were out of the color they showed me initially. I went through the process and noticed they charged me $85. I called and they said I didn't join their VIP club. It was unclear on the website and the commercials that this was the prerequisite for getting a $25 outfit. I asked if I could cancel and they said no but call them when I get it and they will send me a return label and they would waive the $5 restocking fee (for sweatpants and a t-shirt!) ridiculous! I called and got the label. I mailed the package back the next day, which was September 5th. I called two weeks later because my account still said "in transit". They said it takes a while, which I don't understand, I sent it back exactly as they said and two weeks later, it still wasn't there! I called again, three weeks after sending it and asked to speak to a supervisor. They told me the supervisor was busy but they received my package on September 17th but they have 5-7 business days to give me credit. This is horrible customer service! Then they offered me a discount on my next order. I would NEVER order from them again! Do not order from them, their customer service STINKS!