Sherwin G.

This is my 4th and 5th transaction with them, the first 3 was smooth everything was great and I would give them 5/5 for the 1st 3 transactions. Now here comes the nightmarish 4th and 5th.

I was on a market for a tablet when I saw the Samsung Galaxy Tab S at a very good price. Its coming from HK so I knew there was no warranty etc and I knew all the risks of a grey market tablet, but for the price difference from a local offline store I thought it was worth the risk. So I did ordered it using my credit card and all is well...

But then I had a change of heart, the Mi Pad came along and I thought it was a good bargain and I wanted that instead. So I had that Samsung cancelled. I had done both email and phone call and they assured me it was CANCELLED. I even told them that the reason I want to cancel the order is I am going to buy the Mi Pad instead and I needed their assurance it was CANCELLED so I don't end up buying 2 tablets when I only needed 1.

I bought the Mi Pad and it arrived in 2 days, super satisfied with their service thus far...

Guess what? The Samsung order coming from HK was NOT CANCELLED and I received an email 2 days later that the items is already SHIPPED and is on its way to me. I viewed my credit card balance online and indeed I was already charged for the Samsung.

I raised it to them and even used the email that mentioned it was clearly CANCELLED to them and they could do nothing and just apologized. They told me I should just refuse the delivery and they would just reverse my credit card. I know that would be such a hassle and its going to be a nightmare dealing with Lazada for a reversal (they can't even competently cancel a transaction much less reverse a credit card transaction). So now I am holding 2 tablets and my best recourse is to just sell the other one at a loss. Who would buy from me tablet for brand new price even if its sealed when they could just buy from a store themselves?

After this incident I am now going to be very picky on what I would buy from Lazada, I would only buy things that I can't find offline. Sayang naman...