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I wish I had read the reviews before ordering from this company. I accidentally ordered the wrong color shoe and realized it once I got the order verification. I called within 2 hours of placing the order to try and change the color or cancel and reorder. After being on hold for 48 minutes the customer service rep told me that it was too late to cancel the order... Two hours after placing it. The only option that he gave me was to return the shoes after I receive them and the cost would be $7. Nope. I will use Zappos or other companies in the future that offer better customer service.
I ordered 12 items. Every piece was very small. It isn't even close the picture that is represented. The old saying still stands up…You get what you paid for. I wrote honest reviews on all the items and the only one that appears on their website is the one item that I gave 3 stars to. Everything else was a terrible misrepresentation of the pictures they post online and those reviews are not posted on the items. DO NOT BUY!
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Sent an item back that didn't fit correctly for an exchange. They instead refunded it and charged...
Dear Sherry T.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information. We recommend referring to the specific measurements in the product information and compared with yours.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are trying to get in touch with this customer to discuss a solution to this problem that he will find fair and acceptable.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com