Sherry C.’s Reviews of CruiseDirect & more

Sherry's Profile

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11/14/18

First, they charged me more than the published rate and then it took almost an hour on chat to get it straightened out. Booked ocean view with Cruise Direct and they gave us the worst room EVER and then declined to help us with another room. Book through them and expect the rooms the cruise line won't book. The customer service rep was very rude and told me if not happy I could just cancel for $440! Never again.

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Thank you

John M. – CruiseDirect Rep Over a year old

Hello Sherry, I am sorry to hear you did not have a good experience with our chat room. When you book a guarantee cabin it is assigned by the cruise line closer to sailing. Cruise Direct does not have the ability to select the cabin or change it once it is assigned. We do explain this at the time of booking but I am sorry that you were unhappy with the cabin assignment. I wish there was more I could to to assist you with this issue, but I will keep my eye on the sailing and if anything opens up I will reach out to you.

Cheers,
Meghan Martin
Cruise Concierge Manager