- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I bought tickets for the Cavs game May 4th and I was told at check is get a confirmation email, have yet to receive a confirmation email or a receipt or the tickets (surprise, surprise). I have tried to email them a few times now to see what the deal is, and where the tickets are, but clearly they only care about getting back to people on here to save their name. But for real seatgeek if you could get back at me that'd be nice.
Sherri W.'s review of SeatGeek earned 9 Very Helpful votes
Sherri hasn’t received any thanks yous.
Sherri doesn’t have any fans yet.
Sherri isn’t following anybody yet.
Empty.
In town for business and decided to go to a Mariners game. So I buy one single seat ticket. I get...
Hi Sherri,
We're so sorry to hear you had such a frustrating experience. Did you hear back from our customer support team in time for your event? We've taken a number of steps to improve our customer support in response to feedback like yours. We now have a customer support phone line, and we've more than doubled the size of our team, which has dramatically reduced our response times and allowed us to expand our available hours.
We're so sorry that these systems weren't in place at the time you ordered, and we're grateful that you let us know how we could improve our service! Hopefully the issues with your order have been resolved, but if it has not been, please let us know and we will follow up!