Shelvi O.

I emailed Asos to ask why 8 items missing from my order. A customer service named TRUDY banned my account. No explanation for me why my items were missing. I paid expensive charges for this order. This order has tracking number, Asos can check whether it's true or not.
Cannot believe Asos can hire such hater to become customer service.
She even scold me and made it a problem about my family member accounts.
I only want to know why and who cause this happen, is it because Asos didn't send complete items, custom people took my items or Skynet lost my items.
It's okay if Asos did not want to responsible but don't treat your longtime buyer like this.
People spend their hard-earned money and willing to wait so long for Asos items but this is what happened when you ask something.
You will find Asos good when no problem with your order but when something's wrong with it, it will be so difficult to solve. Even asking why will result in banning account.No solution, banned account, case closed.