I placed an order with them 6 weeks ago, the items were never received. I have contacted customer support multiple times to only be told they are researching, for 2 weeks, although fed ex clearly shows I never received the item. Oh but I should look around the house anyway. Now for the past week I am waiting on a gift card as they do not issue refunds on insured shipped items. Where is that gift card? I really do like their clothing but I WILL NEVER PURCHASE ONLINE FROM THEM AGAIN.