Shelley Y.

I signed up for the site a few months back. I had received 2 pairs of cute heels. When they came, it was quick and the packaging was perfect. The shoes were really nice. I order my third pair. These finally came after what seemed like weeks. The box the shoes were in was not from shoedazzle. The shoebox was almost completely crushed in on 1 corner. Oh, and they included some cheap press on nails for some reason. The shoes were fine from 1st appearances. When I pulled out the second shoe of the pair, it was obvious it was used. They put a new heel tip on it and attempted to resole the bottom. It looked like a hippo tried to squeeze her fat foot in it and run a marathon. I immediately called customer service. The rep told me she would refund my checking account. No sincere apology or anything. She just read her little script. After 10 days had passed, I called again to see where my refund was. The rep asked for the return tracking number. I told her I had not been able to get them in the mail yet. She then told me in order to get a refund, they must receive the shoes first. I told her that I was not a mind reader and that the previous rep never told me that. After dealing with this snotty girl for entirely too long, I told her that I would get their used a** shoes out as soon as possible so that I could be done with that company forever. How dare they put someone's health in jeopardy for a buck. They knew those shoes were used, and sent them to me anyways. Who knows if the previous user had any sort of foot disorder. I will never shop shoedazzle again and I will make sure anyone I know doesn't either. I'm sure Kimora would appreciate my business.