Shelley V.

Please do not order a custom dress from this site. I ordered BR008 with custom measurements, and the dress came 9 inches shorter than I ordered. Also, the quality of the dress was very poor and the hem style was drastically different than in the website picture. When I contacted inweddingdress.com about the length and other issues with the dress they only addressed the length issue. After sending them several emails with pictures they requested, which clearly showed the dress was 9 inches shorter at hem to hollow than my order form, I was told that they would not replace the dress and the reason there was a problem was because I ordered a dress that was "disproportionate to my height" so instead of contacting me to clarify they made the dress shorter...

I contacted Paypal because I believed I was protected when buying through Paypal. I was wrong! Paypal does not protect a buyer when the item ordered is a 'custom order'. It does not matter that the item was grossly different than I ordered, Paypal would do nothing to help me. Please don't make my mistake, pay with a credit card to have protection.

I hope that my horrible experience with prevent others from making the same mistake.