I would highly suggest nobody buy from them what they did to my blood python was totally unacceptable she came with one heat pack at the very top of her box she was practically almost dead she looked so terrible and was so slow moving I have a picture of her and I'm surprised she's driving as good as she is right now but I will say she has problems her eyes twitch she can't even hold on to me with her tail backwater reptiles you need to be put out of business you are terrible to these animals I can't believe what you did to her and sent her out shipped her out in the middle of a snowstorm I can't believe how ignorant you people really are to these animals you abused my blood python to the point she almost came to me dead one heat pack what is mentally wrong with you people and it wasn't even near her it was all the way at the top of her box what was that going to do for her you people make me sick and I promise you I will never come back to your store if she survives you will never get my business again and you guys better hope my vet don't tell me anything otherwise because I am taking her to a vet you people make me want to throw up I hope one day someone shuts you down for what you do to these poor animals that can't even fight back