Sheila F.

Ordered a Naruto backpack from this company because I was unable to find one here in the US. The order was placed on 8/2/14. The very next day, I received a "shipment notification" email from them stating that the backpack had been shipped. The email said that it could take anywhere from 7 to 25 days to arrive. I understand that---they are in another country, after all. They never sent me any tracking information, so on 8/18/14, I emailed them requesting a tracking number or at least some information about how the item was shipped. The next day, they respond to my email by telling me that they would be refunding my money because THE BACKPACK WAS NEVER IN STOCK! I sent another email asking them why an out-of-stock item was still on their website as available and WHY THEY HAD SENT ME A SHIPPING CONFIRMATION EMAIL if they never had the thing in stock! Their response was basically gibberish, clearly written by someone who was not very good with English. I'm sorry, but I think if you are going to be an INTERNATIONAL COMPANY, you should have someone on staff who can respond to a customer in the customer's native language.
Yes, they did refund my money within a couple of days, but my son was absolutely crushed about not getting his Naruto backpack, and I was livid that they had led me to believe that the thing was on its way when they had never had it in the first place.
I will NEVER order from this company again and will warn anyone who will listen!

Ordered a Cree XML-T6 LED flashlight. Ad clearly states "Operates via 1 x ******* Li-ion rechargeable battery (included)", but mine arrived without any batteries. When I contacted Customer Support about the error, they responded with the RIDICULOUS claim that I was confused and that the ad states the batteries are NOT INCLUDED. The ad is still on their website, stating that the batteries are included, for God's sake! Obviously, these are special batteries (Li-ion rechargeable), NOT ones you'd just have lying around the house. Now I have this completely useless flashlight. I have requested a refund, but I'm not holding my breath. Looks like classic "bait and switch". I plan to report Yugster to my state's Consumer Affairs Department. I know it won't accomplish anything for me, but maybe if there are enough complaints, other consumers will at least be aware and avoid getting scammed like I did.
Other smaller details: when Yugster responded to my complaint, they didn't email it to me; it was put on my account on their website. They didn't even email me to notify me that I had a message from them, so over a week passed before I signed onto my Yugster account (to send yet another complaint) and saw their lame response.
Item (flashlight) was mailed in nothing more than a bubble envelope! The flimsy box it had been in was completely crushed. NOTHING else in the envelope----no invoice, no NOTHING. Of course, I can't check to see if the flashlight was damaged in transit BECAUSE I DON'T HAVE ANY BATTERIES FOR IT!