I have been a loyal Zulily customer for a few years now, and I have found so many amazing deals for myself and my family that I plan to continue to be for many more years. I am more than happy with the customer service I have received when I have encountered a problem. I do wish they offered free returns, but with the low prices I get when purchasing, I do understand. Some of my favorite brands are not as reasonably priced as they once were, but there are still many that I am able to save substantially with. I look forward to receiving Zulily packages in the mail!