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Shehzad N.

Contributor Level

Total Points
123

1 Review by Shehzad

  • DressLily

11/9/15

UPDATE:

These people are real crooks, when I opened a paypal dispute, they started communicating with me on their own website instead coming through paypal. They offered me $30 partial refund which I reluctantly agreed but then they asked me to close the paypal case FIRST before they can offer me the refund. I asked them to refund me the money through paypal and that I will not close the paypal case without getting the refund. These crooks kept repeating that I have to close the paypal dispute FIRST otherwise they are not in the position to refund me, when I refused they offered me a partial refund of $9 through paypal which I have declined and asked paypal to make a decision on the case.

I would advise everyone to avoid these crooks at any cost,, just imagine how much money they are making from around the world by selling sub standard clothing and then giving partial refunds to disgruntled clients.

I bought and paid $40for a Mens Winter coat on 5th October, received the item on 7th November. They do not advertise that the item will be shipped from China.

I wear small size in UK, the coat sizes advertised on their website start fro m Medium to upwards. I thought a medium would be a little lose but should still be fine with extra clothing in winter.

This Coat arrived after a month and it doesn't fit me at all as it is so small... Their advertised Medium size is in fact a XTRA SMALL in UK sizes.

I have opened up a dispute with PAYPAL to return the item on the company expense as the description of the item was Misleading and comes under misrepresentation Act 1967.

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CustomerService R. – DressLily Rep

Dear Shehzad,
Thank you your feedback.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.
Could you please answer us?
Once again we apologize for any inconveniemce we may have caused.
Thank you very much for your cooperation.
Best Regards
Dresslily Customer Service

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